How to Buy

  1.      Choose over a category at our navigation bar located at the top of our page.
  2.      You can now start shopping by browsing through the catalog you’ve chosen. Click on the item you want to purchase.
  3.      Click the image for a larger photo view. For orders with different color, kindly select a color. Once all is complete, click on “Add to Cart”
  4.      By clicking “Add to Cart” this pop up will appear confirming your product is successfully added to your shopping cart. Click “Proceed to checkout”.
  5.      Under SUMMARY, you can change the quantity of your item. Click “Proceed to checkout”
  6.      Under SIGN IN, fill up any of the two. “Create An Account” if you are not yet registered. “Already Registered?” if you have already an account.
  7.      Under “ADDRESS” is the confirmation of your Delivery and Billing address. If you want to deliver into different address click “Add a new address”. If you have any instructions, write it on the text box. Click “Proceed to checkout”.
  8.      Under SHIPPING, click the check box of “I agree to the terms of service and will adhere to them unconditionally.” Click “Proceed to checkout”.
  9.      Under PAYMENT, select your preferred payment method that you will use. There are different payment method including Cash On Delivery, Paypal and Dragonpay.
  10.   Once done, this will appear and you will receive an email confirmation from us. Thank You for shopping with us!

Returns and Exchanges

  • Item must be in marketable condition (all garment tags still attached, unwashed & unworn).
  • See below the allowable number of days for return including the shipping period.

RETURNABLE: APPAREL, BAGS

  • The allowable period for domestic is 7 days.
  • For International orders, we are unable to offer return services at the moment.
  • The item/s must be shipped back to Capital within 24 hours from the date of email notification.

NON-RETURNABLE:

  • Shipping and handling cost incurred are non-refundable.
  • Exchange can only be made for a different size and/or color.
  • Shipping and handling cost involved in exchanging/returning and sending back the item will be shoulder by the customer.
  • Exchange of items is not allowed in the retail/physical stores.

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

  • Notify the company via email (shop@pony.com.ph) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color and/or size of replacement.
  • The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

DEFECTIVE / DAMAGED ITEMS

  • Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
  • Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, www.pony.com.ph will replace the item and pay for the appropriate shipping costs. 
  • You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of dependable couriers that provide tracking services and details.
  • All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.
  • If you believe that there is a problem with the quality of the product upon delivery, you may ship it back to us for full refund, replaced with a different stock of the same item, or exchanged for store credit.
  • Due hygienic reasons, we cannot accept returns for underwear and swimwear.
  • We also cannot accept returns of sealed items that have been unsealed by the customer, such as skincare products and food items.

PONY RETURN POLICY

All items sold in the website goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.

However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us please email shop@pony.com.ph outlining the reason for return within 24 hours of order receipt, for an exchange of the same item in a good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement. Exchange of items is not allowed in retail/physical stores.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. pony.com.ph will pay for the appropriate shipping costs related to return of damaged items. Upon the receipt of damage item/s, we will evaluate and confirm if the item is acceptable for exchange.  All merchandise must be returned in the condition they were received and in original packaging.

Due to hygienic reasons, only damaged and incorrectly shipped items are subject to returns and exchange. All orders placed online are final. Orders will not be processed until payments was made. For Cash on Delivery, refusal to accept orders will result to blocking the customer from shopping online in pony.com.ph.


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